Larry Scott
Founder, API Docs Accelerator
15+ years as a solutions engineer, technical writer, and API specialist at companies like Healthie, ezCater, ScriptDrop, CoverMyMeds, and Boundless.
When I worked as a solutions engineer, most of my days started the same way: partner tickets, Slack threads, and recurring calendar invites labeled “Integration Questions.”
It didn't take long to realize that the issue wasn't our API. It was our documentation.
Developers were asking the same things over and over: How do I verify a webhook? Why does this call fail with a 401? Where do I find a working example? We weren't short on technical talent. We were short on clarity. Our docs existed, but they didn't teach. So instead of fixing them, the support and solutions teams became the living documentation.
At Healthie, I saw how much that cost. Support queues ballooned, engineers were pulled into “just one more call,” and onboarding that should take hours dragged into weeks.
It was the same pattern at CoverMyMeds, ScriptDrop, and ezCater. Great APIs, brilliant engineers, but every integration slowed down at the same point: unclear docs.
That's why I started API Docs Accelerator: to help API-first companies turn confusing docs into silent growth engines, so support teams can breathe again, partners can self-serve, and engineers can get back to building.
This isn't an agency approach. It's built from the inside out by someone who's lived in the queue, written production code, and sat in those “why isn't this working” calls.
Let's Fix Your Docs
15-minute call. I'll show you where your docs are costing you customers, and how to fix it.